FAQ’s

To comply with financial regulations, we require a valid government-issued ID (Passport or Driver's License) and occasionally a proof of address to ensure the highest level of security for your funds.

Once your transaction is initiated, you will receive a unique tracking number via email. You can enter this code in our "Track Transfer" portal to see exactly where your money is at any moment.

Transparency is our priority. All exchange rates and service fees are displayed upfront before you confirm the payment. We guarantee that the amount you see is exactly what will be delivered.

Transactions can be cancelled only if the funds have not yet been collected or deposited. Once the status shows "Completed" or "Collected," we are unable to reverse the transfer due to security protocols.

Transfers are usually declined due to incorrect recipient details or bank limits. Please double-check the account information or contact our 24/7 support team to resolve any technical holds immediately.

Yes, we utilize military-grade 256-bit encryption and multi-factor authentication. Your data is processed through highly regulated channels to prevent unauthorized access and ensure total privacy.

Limits vary based on your account verification level and destination laws. Standard users can send up to a specific threshold, which can be increased by providing additional documentation.

Absolutely. We support direct transfers to many popular international mobile wallets. Simply select the "Mobile Wallet" option during checkout and provide the recipient's registered phone number.

A digital receipt is automatically generated and sent to your registered email address immediately after every successful transaction. You can also download your full history from the dashboard.